Privacy policy.
Last updated: September 2026
Hands of Rose is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
1. Who We Are
Hands of Rose is a specialist provider of British Sign Language (BSL) interpreting, communication support, Deaf Awareness training and accessibility services.
Business: Hands of Rose Ltd.
Contact email: info@handsofrose.co.uk
For any questions about this Privacy Policy or how we use your personal information, please contact us at info@handsofrose.co.uk.
2. Information We Collect
Depending on how you interact with us, we may collect information including:
Your name and contact details, such as email address and telephone number.
Information about your organisation or employer.
Details about the service you are enquiring about or booking.
Information about an event, meeting, appointment, interview or other engagement for which interpreting or communication support is required.
Information you choose to provide through our website contact form, by email, telephone or text message.
Information required to arrange and deliver our services.
Any accessibility or communication requirements that you choose to share with us.
We only collect information that is relevant and necessary for the purpose for which it is being provided.
3. How We Collect Your Information
We may collect personal information when you:
Complete a contact or enquiry form on our website.
Contact us by email, telephone or text message.
Enquire about or book one of our services.
Engage Hands of Rose to provide interpreting or communication support.
Communicate with us in relation to an event, workplace, recruitment process or other service.
Interact with us through social media.
We may also receive information from organisations or third parties who arrange our services on behalf of individuals, such as employers, recruitment agencies, event organisers or other organisations.
Where personal information is received from another source, we will handle it in accordance with applicable data protection requirements.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests.
Provide and manage our services.
Arrange BSL interpreting and communication support.
Coordinate interpreters and Communication Support Workers.
Communicate with clients, organisations and service users.
Arrange attendance at events, meetings, interviews or appointments.
Provide Deaf Awareness Training.
Manage bookings, appointments and other service arrangements.
Process payments and maintain business records.
Improve our services and customer experience.
Respond to complaints, queries or concerns.
Meet our legal, regulatory and contractual obligations.
We will only use your personal information where we have a lawful basis to do so under applicable data protection law.
5. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information because:
It is necessary to perform a contract
Where we need your information to provide a service you have requested or to take steps towards entering into an agreement with you.
It is necessary for our legitimate interests
For example, to respond to enquiries, manage our business, maintain client relationships and improve our services, where those interests are not overridden by your rights.
You have given consent
Where consent is required, we will ask for it before using your information for that purpose. You can withdraw your consent at any time.
We have a legal obligation
Where we are required to process or retain information to comply with a legal or regulatory requirement.
6. Sensitive or Special Category Information
Because of the nature of our services, we may sometimes receive information that is considered special category personal data, such as information about an individual's health or disability.
We only process this type of information where it is necessary for the provision of our services and where an appropriate lawful basis and special category condition applies.
We take additional care with this information and only provide access to people who need it for legitimate business or service-delivery purposes.
Please do not provide sensitive information through our website contact form unless it is necessary for us to understand and respond to your enquiry.
7. Who We Share Your Information With
We will only share personal information where necessary and appropriate.
Depending on the service we provide, this may include sharing relevant information with:
Professional BSL interpreters and Communication Support Workers engaged to provide a service.
Clients, employers, recruitment agencies or event organisers where necessary to arrange a service.
Service providers who support our business operations, such as website, email, IT, payment or booking providers.
Professional advisers where necessary.
Government, regulatory or law enforcement bodies where we are legally required to do so.
We do not sell or rent your personal information to third parties.
We will only share the information necessary for the relevant purpose and will take reasonable steps to ensure that information is handled securely.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business or service purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual or reporting requirements.
The length of time we retain information will depend on the type of information and why we hold it.
When information is no longer required, we will securely delete or dispose of it where appropriate.
10. Cookies
Our website may use cookies and similar technologies to ensure that the website functions properly and to understand how visitors use our website.
Some cookies may be essential to the operation of the website, while others may require your consent.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can also manage or disable cookies through your browser settings.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms such as Instagram.
If you follow a link to another website, that website will have its own privacy policy and terms. Hands of Rose is not responsible for the privacy practices or content of third-party websites.
12. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information where there is no longer a lawful reason for us to keep it.
Ask us to restrict how we use your information in certain circumstances.
Object to certain types of processing.
Request the transfer of certain information to you or another organisation.
Withdraw consent where we rely on consent to process your information.
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of these rights, please contact us at info@handsofrose.co.uk
13. Complaints
If you have concerns about how Hands of Rose has handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Further information about making a complaint can be found on the ICO's website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, how we process personal information or changes in applicable legislation.
The latest version will always be published on this website, with the date of the most recent update shown at the top of the policy.
15. Contact Us
If you have any questions about this Privacy Policy or how Hands of Rose handles your personal information, please contact:
Email: info@handsofrose.co.uk
We aim to respond to privacy-related enquiries as soon as reasonably possible.